Student Help & Support

If you have recently joined UK Management College, please ensure you have completed the following steps:

• Attend your Induction Session
• Check your Timetable via the Student Portal (EBS)
• Look out for the Welcome Email from your Personal Academic Tutor (PAT)
• Ensure you can access your Student Systems (EBS, Canvas, Blackboard, eVision or MyRecord)

If you experience any issues during your first weeks, please contact the Academic Office.

To help UKMC support you effectively, students are expected to:

• Attend scheduled teaching sessions, tutorials, workshops and mandatory meetings.
• Engage with learning activities, class discussions, group tasks and online learning materials.
• Complete both UKMC and partner university registration requirements.
• Check their student email account regularly.
• Keep personal and contact details up to date.
• Tell their PAT or Academic Office as early as possible if they are experiencing difficulties.
• Submit evidence where required for any request or application.
• Follow UKMC and partner university policies and procedures.
• Apply for Student Finance on time, unless they are self-funded.

Keeping in contact with UKMC and engaging early with support can help prevent delays with registration, attendance, timetables, finance, progression or other study-related matters.

Your Personal Academic Tutor (PAT) is your main academic contact throughout your studies.

Your PAT supports you with:

• Academic progress
• Attendance guidance
• Study advice
• General academic support

Your PAT works closely with your teaching team, including Module Leaders and Course Directors, to ensure you receive consistent academic support throughout your studies.

At the start of the semester:

• Your PAT will send a welcome email introducing themselves
• You may see your PAT during classes or support sessions
• You can ask your lecturer if you are unsure who your PAT is If you are still unsure, please contact the Academic Office.

UKMC supports students to engage consistently with their studies. Regular attendance is important for academic success, and support is available if you are experiencing difficulties.

Where attendance or engagement becomes a concern, students may be contacted by the teaching team, PAT or Academic Office so that appropriate support and guidance can be discussed.

If attendance falls below the required level, the following process may take place:

• Attendance warning notification
• Continued monitoring
• Case management meeting
• Possible withdrawal if engagement does not improve

If you are struggling to attend classes, please contact your PAT as early as possible.

Students are expected to attend their scheduled classes and engage regularly with their course. Lecture and seminar materials are normally made available through the relevant Virtual Learning Environment, such as Blackboard or Canvas.

Students are expected to access their online learning materials weekly. Engagement information may be reviewed to help identify where students may benefit from additional academic or pastoral support.

If you are unable to attend or are finding it difficult to engage with your studies, please inform your PAT or the Academic Office as early as possible so that appropriate support can be considered.

Students are encouraged to ask for help as early as possible if they are finding it difficult to attend, complete work, access systems or keep up with their studies.

You should contact your PAT or the Academic Office if you:

• Are missing classes or struggling to attend regularly.
• Have received an attendance warning.
• Cannot access your timetable, EBS, Canvas, eVision, MyRecord or Blackboard.
• Are struggling with assessments, deadlines or study workload.
• Have personal, health, family or financial issues affecting your studies.
• Are thinking about taking a break from study or withdrawing.
• Are unsure whether your registration is complete.

Early support can help you understand your options and reduce the risk of your studies being affected.

Your timetable will be shared by the Academic Office before the start of the semester and will also be available through your student portal (EBS).

Timetable changes depend on:

• Availability in another group
• Operational capacity
• Academic approval

Students should contact the Academic Office to request a change.

Students must complete registration before starting their studies.

Students may need:

• Passport or valid photo ID
• Access to their student email account
• Access to their student portal

Additional documents may be required depending on university requirements.

UKMC provides local academic and administrative support to students. Some academic decisions and processes are managed by the relevant partner university.

This may include:

• Academic appeals.
• Assessment boards and progression decisions.
• Final awards and results.
• Partner university registration requirements.
• University regulations and deadlines.

The Academic Office can guide students to the correct process, but some matters must be considered under the relevant partner university procedure.

Students who have applied for Student Finance England (SFE) should ensure their application is fully approved.

Invoices may be generated if your Student Finance application has not yet been confirmed by the university.

Students should:

• Check their Student Finance account
• Ensure all required documents are submitted
• Contact Student Finance if clarification is needed

If you remain unsure, please contact the Academic Office for guidance.

During your studies you will use several online systems.

EBS

Used for timetables, attendance records and internal UKMC information.

eVision

Student portal for University of Wolverhampton and Arts University Bournemouth students.

My Record

Student portal for Canterbury Christ Church University students.

Canvas

Online learning platform used for accessing learning materials and coursework.

Blackboard

Online learning platform used by some partner university students for accessing lecture materials, seminar materials and course information.

I cannot access my systems

If you are unable to access any of these systems, please contact the Academic Office and provide:

• Your full name
• Your student ID
• A description of the issue
• A screenshot if possible

Students are responsible for making sure their personal details are correct and up to date, including address, phone number, email address and emergency contact details.

Please update your details through EBS where available, or contact the Academic Office if you need support. Accurate records help UKMC and partner universities contact you about your timetable, registration, attendance, assessments, progression and important support information.

Academic support is available throughout your studies. Students are encouraged to engage with their PAT regularly, not only when difficulties arise.

Your PAT can support you with:

• Study strategies
• Module concerns
• Academic progress

UKMC is committed to supporting students to continue, complete and progress successfully in their studies.

Students are encouraged to engage regularly with teaching sessions, academic support, Personal Academic Tutors, learning resources and student systems. If you are finding it difficult to attend, submit work, access systems, understand your timetable or keep up with your studies, please contact your PAT or the Academic Office as early as possible.

Students facing personal difficulties that may affect their studies should speak with their PAT.

Support is available throughout your studies, and students are encouraged to seek help early where needed.

Support may include wellbeing guidance, signposting, academic adjustments, English proficiency, safeguarding support or referral to relevant services where appropriate.

If you have a disability, long-term health condition, mental health condition, learning difference, temporary injury or other support need, please contact your PAT or the relevant student support team as early as possible.

Support may include guidance on reasonable adjustments, learning support, assessment arrangements or referral to the relevant partner university process.

UKMC support routes are not emergency services. If there is an immediate risk of harm, danger or a medical emergency, please call 999 or attend your nearest emergency service.

If you feel unsafe on campus or need urgent support from UKMC during opening hours, please speak to a member of staff or contact the Academic Office as soon as possible.

Students considering changes to their studies should first discuss their situation with their PAT.

Possible options may include:

• Leave of absence
• Interruption of studies
• Withdrawal from the course

Requests must follow the relevant university procedures.

Students must carry their student ID card when attending campus.

If you lose your ID card, please contact the Academic Office to request a replacement.

A replacement fee may apply.

Students are expected to behave respectfully towards:

• Staff
• Fellow students
• The local community

Failure to follow campus policies may result in disciplinary action.

UKMC expects all students to behave respectfully, responsibly and professionally towards other students, staff, visitors and members of the wider community.

UKMC encourages students to engage respectfully and constructively with staff and peers, recognising that positive learning communities are built through shared responsibility, professionalism and mutual respect.

Students are expected to follow UKMC rules, partner university requirements and relevant policies. This includes acting with honesty, avoiding cheating or copying others' work, respecting others, using college facilities and systems appropriately, and supporting a safe and positive learning environment.

Students must wear their student identification while on UKMC premises for security and identification purposes.

UKMC expects all students to treat staff and other students with care and respect. Behaviour such as harassment, intimidation, discrimination, abuse, disruption or misuse of college resources may be considered under the relevant student conduct, disciplinary, safeguarding, complaints or partner university procedure.

If you are affected by inappropriate behaviour, harassment, bullying, discrimination, sexual misconduct or any conduct that makes you feel unsafe, please contact your PAT, the Academic Office, the Safeguarding team or use the Report & Support route.

Students are expected to help maintain a respectful, professional and positive learning environment. This includes treating classrooms, facilities and learning resources with care, following classroom instructions, keeping mobile phones and electronic devices on silent where required, and avoiding behaviour that disrupts learning.

Students should take part in discussions respectfully and leave classrooms and shared spaces in an orderly way, being considerate of others and the learning environment.

Students are expected to maintain appropriate professional boundaries with staff who are involved in teaching, assessment, supervision, tutoring, mentoring, pastoral support, administration or technical support.

This helps protect students and staff and supports a fair, professional and respectful learning environment.

UKMC is committed to providing a safe, respectful and inclusive learning environment for all students.

Students can report concerns relating to:

• Harassment.
• Bullying.
• Discrimination.
• Hate incidents.
• Sexual misconduct.
• Inappropriate behaviour.
• Any conduct that makes them feel unsafe or unsupported.

Reports will be handled sensitively, fairly and confidentially where possible. Students will be guided to appropriate support and, where required, matters may be considered under the relevant UKMC or partner university procedure.

Students can use the Report & Support for Harassment and Sexual Misconduct route to raise a concern or seek guidance.

Report & Support for Harassment and Sexual Misconduct

UKMC is committed to providing a supportive learning environment.

Students are encouraged to raise concerns informally first by speaking with:

• Their Personal Academic Tutor (PAT)
• Their lecturer
• The Academic Office

Concerns are normally reviewed and addressed at the point of teaching or programme delivery wherever possible.

If the issue cannot be resolved informally, students may submit a formal complaint following the UKMC Student Complaints Procedure.

Students should contact the Academic Office for guidance on how to submit a complaint.

Students who believe an academic decision has been made incorrectly may have the right to submit an academic appeal in accordance with university regulations.

When you contact the Academic Office, your query will be reviewed and directed to the appropriate team or process. Depending on the nature of your query, you may be asked to provide further information or evidence. Some matters may need to be referred to your PAT, Finance, Admissions, Safeguarding, Wellbeing, the teaching team or the relevant partner university.

To help us respond to your query, please include:

• Your full name.
• Your student ID.
• Your course.
• Your campus.
• A clear explanation of your query.
• Screenshots or supporting evidence where relevant.

The Academic Office can provide guidance and signposting, but cannot change academic marks, finance decisions, assessment board decisions or partner university regulations.

If you are unsure who to contact, please use the guide below.

If you are unsure which team to contact, please email the relevant Academic Office above and your query will be directed to the appropriate team.

Students may find the following links useful during their studies:

• Student Login
• Personal Academic Tutors
• Academic Calendar
• Wellbeing Support
• Equity and Inclusion
• Student Handbooks
• Policies and Legislation
• Report & Support for Harassment and Sexual Misconduct

This page is designed to help students find the right support quickly and understand which team or process can help with their query.