If you have recently joined UK Management College, please ensure you have completed the following steps:

• Attend your Induction Session
• Check your Timetable via the Student Portal (EBS)
• Look out for the Welcome Email from your Personal Academic Tutor (PAT)
• Ensure you can access your Student Systems (EBS, Canvas, eVision or MyRecord)

If you experience any issues during your first weeks, please contact the Academic Office.

Your Personal Academic Tutor (PAT) is your main academic contact throughout your studies.

Your PAT supports you with:

• Academic progress
• Attendance guidance
• Study advice
• General academic support

Your PAT works closely with your teaching team, including Module Leaders and Course Directors, to ensure you receive consistent academic support throughout your studies.

At the start of the semester:

• Your PAT will send a welcome email introducing themselves
• You may see your PAT during classes or support sessions
• You can ask your lecturer if you are unsure who your PAT is

If you are still unsure, please contact the Academic Office.

UKMC supports students to engage consistently with their studies. Regular attendance is important for academic success, and support is available if you are experiencing difficulties.

What happens if my attendance drops?

If attendance falls below the required level, the following process may take place:

• Attendance warning notification
• Continued monitoring
• Case management meeting
• Possible withdrawal if engagement does not improve

If you are struggling to attend classes, please contact your PAT as early as possible.

Where can I find my timetable?

Your timetable will be shared by the Academic Office before the start of the semester and will also be available through your student portal (EBS).

Can I change my timetable?

Timetable changes depend on:

• Availability in another group
• Operational capacity
• Academic approval

Students should contact the Academic Office to request a change.

Students must complete registration before starting their studies.

Documents required for registration

Students may need:

• Passport or valid photo ID
• Access to their student email account
• Access to their student portal

Additional documents may be required depending on university requirements.

Students who have applied for Student Finance England (SFE) should ensure their application is fully approved.

Why am I receiving tuition fee invoices?

Invoices may be generated if your Student Finance application has not yet been confirmed by the university.

Students should:

• Check their Student Finance account
• Ensure all required documents are submitted
• Contact Student Finance if clarification is needed

If you remain unsure, please contact the Academic Office for guidance.

During your studies you will use several online systems.

EBS

Used for timetables, attendance records and internal UKMC information.

eVision

Student portal for University of Wolverhampton and Arts University Bournemouth students.

My Record

Student portal for Canterbury Christ Church University students.

Canvas

Online learning platform used for accessing learning materials and coursework.

If you are unable to access any of these systems, please contact the Academic Office and provide:

• Your full name
• Your student ID
• A description of the issue
• A screenshot if possible

Academic support is available throughout your studies. Students are encouraged to engage with their PAT regularly, not only when difficulties arise.

Your PAT can support you with:

• Study strategies
• Module concerns
• Academic progress

Students facing personal difficulties that may affect their studies should speak with their PAT.

PAT

Support is available throughout your studies, and students are encouraged to seek help early where needed.

Students considering changes to their studies should first discuss their situation with their PAT.

Possible options may include:

• Leave of absence
• Interruption of studies
• Withdrawal from the course

Requests must follow the relevant university procedures.

Students must carry their student ID card when attending campus.

If you lose your ID card, please contact the Academic Office to request a replacement.

A replacement fee may apply.

Students are expected to behave respectfully towards:

• Staff
• Fellow students
• The local community

Failure to follow campus policies may result in disciplinary action.

UKMC is committed to providing a supportive learning environment.

Students are encouraged to raise concerns informally first by speaking with:

• Their Personal Academic Tutor (PAT)
• Their lecturer
• The Academic Office

Concerns are normally reviewed and addressed at the point of teaching or programme delivery wherever possible.

If the issue cannot be resolved informally, students may submit a formal complaint following the UKMC Student Complaints Procedure.

Students should contact the Academic Office for guidance on how to submit a complaint.

Students who believe an academic decision has been made incorrectly may have the right to submit an academic appeal in accordance with university regulations.

If you are unsure who to contact, please use the guide below.

If you are unsure which team to contact, please email the relevant Academic Office above and your query will be directed to the appropriate team.